Refunds & Cancellations

Last updated: 19 October 2026

We want you to be satisfied with your OnelyPens purchase. This policy explains how to request an order cancellation, return or refund.

1. Order cancellation

• Before dispatch: Contact us as soon as possible with your order ID. We will confirm whether cancellation is possible.
• After dispatch: An order may no longer be cancellable once it has been handed to a delivery partner. Contact support for guidance.
• Cancelled by OnelyPens: If we cannot fulfil an order or cancel it after accepting payment, we will arrange a refund of the amount paid for the cancelled order.

2. Damaged, defective or incorrect items

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery where reasonably possible. Share your order ID, a description of the issue and clear photos of the product and packaging. We will review the request and advise whether a replacement, return or refund is appropriate. Please do not send an item back before receiving return instructions.

3. Change-of-mind requests

Because products may include refurbished or consumable stationery items, change-of-mind returns are not automatically guaranteed. Contact support before returning any item. Requests will be reviewed based on the product condition, whether it has been used, and applicable consumer law.

4. Refund method and timing

Approved refunds will generally be sent to the original payment method where the payment provider supports it. For payments processed through Cashfree, refunds will generally be initiated to the original payment method where supported. Refund processing time depends on the payment provider and bank; after the refund is initiated, the time for the credit to appear is controlled by them. We will communicate the status when available.

5. Shipping and delivery charges

Any delivery or shipping charge, where applicable, will be communicated before payment. Whether a delivery charge is refundable depends on the reason for the refund and whether the order has been dispatched, subject to applicable law. If the order is cancelled by OnelyPens before fulfilment, we will explain the refund amount before processing it.

6. How to request help

Email onelypens@gmail.com or WhatsApp +91 94496 85388. Include your order ID, registered email, contact number and a brief explanation. Never share a UPI PIN, OTP or account password.