Contact Us

Need help with a product, order, payment, cancellation or refund? Contact OnelyPens using the details below. Please include your order ID when contacting us about an existing order.

Customer support

Business: OnelyPens™

Email: onelypens@gmail.com

WhatsApp / Phone: +91 94496 85388

Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST. Messages received outside these hours will be answered as soon as possible on the next support day.

Chat on WhatsApp Email support

Order support

For order, payment or delivery enquiries, share your order ID, registered email address and a short description of the issue. Never share your password, OTP, UPI PIN, card PIN or payment account credentials.

Products and services

OnelyPens offers refurbished pens, new pens, replacement refills, pen-refilling services and bulk/institutional enquiries. Product availability and prices are listed on our Products & Prices page and shop. All product prices are displayed in Indian Rupees (INR, ₹).

Shipping or delivery charges, if applicable, are communicated before an order is finalised for payment.